If a check is not honored by the customer’s bank, it is returned to the City for collection. The City will notify the customer by door hanger with instructions on how to clear the returned check. A $25 service fee will be added.
The City receives notice from the bank between one and three days after deposit, advising the City of all returned checks. Finance Department will forward the notice to Customer Service Department at which time services are disrupted for non-payment within 24 hours. Services will remain off until the customer has made payment or payment arrangements.