Returned Checks

If a check is not honored by the customer’s bank, it is forwarded to Check Care Systems for collection by the City’s bank.Check Care Systems notifies the customer by phone/letter with instructions on how to clear the returned check. Check Care contact information is (888)339-2439, x226.

The City receives notice from the bank between one and three days after deposit, advising the City of all returned checks. Finance will forward the notice to Customer Service at which time services are disrupted for non-payment within 24 hours. Services will remain off until the customer has made payment or payment arrangements with Check Care Systems. No payments for returned checks are accepted in Customer Service. You must pay through Check Care Systems by contacting the toll free number above.